It’s simpler than you think. Here’s how:

• Go to ‘My orders’ and select the item(s) you want to return.
• Click on the ‘Return’ option below the item.
• Select your reason for returning the item and confirm your return request.
• You can also initiate a return by emailing us at service@kalnirnay.com or by calling us on +91-22-24130885 between (Mon – Fri, 11:00 am to 5:00 pm). You will have to share your order number with us, along with the reason for returning the product.

Return Policy makes it possible for you to return a product when:

• You have received a damaged product: a product can get damaged in transit and while we do ensure best possible quality controls, sometimes a damaged product might go unnoticed.
• Mismatched product delivered, in terms of style, colour and / or size.
• Missing Products: If the package delivered is missing one or more products you ordered.
• To find out all you need to know about returns, refer to our ‘Returns Policy’.

You will be required to initiate the return within 48 hours of receiving the product. You will receive a confirmation email once the return shipment is received by us. We can’t accept return requests after that.

As the COVID situation in Maharashtra has escalated, government is allowing only essential services delivery. Since our shipping is affected, please expect delays in the dispatch of your orders. We will notify you as soon as your parcel has been dispatched.

• We will appreciate it if the products are returned to us in the original packaging to minimize any further damage on return shipments. If you are not sure how to pack the product in order to return it, please speak to our customer care representative who will be happy to guide you.
• Remember, we can’t refund or exchange products if their invoice, tags/labels or seals have been tampered with – so be extra careful. Also, don’t forget to retain a proof of the postage.
• For further clarity, you can contact our customer care executives.

• You can expect your Janma Patrika(soft copy) within 7 days from the date of the order placed.
• For further clarity, you can mail us at service@kalnirnay.com

Yes absolutely. Once we receive the returned products, we will inspect to see if it fits the conditions of our return policy, we will either send you a replacement or issue you a refund for the same.

We do not provide a pick-up facility, thus we’ll have to request you to courier the package yourself.
But we will not reimburse you the courier charges incurred while returning the product.

You should know that we can’t accept returns of incomplete product combos or sets (Example: Combos, “Buy one get one free”, free gifts, etc.). Products in sets cannot be returned individually.

Any freebies that you got with a product will also need to be returned along with the original product.

We’ll make it up to you. All you have to do is get in touch with us and we’ll send you another gift right away.

As long as you initiate return within the stipulated time period, your refund is good to go.
Your refund will be on its way as soon as we’ve received your product and it has passed the necessary quality checks.

If you have received your premium service report within 7 working days from the date of your order, no refund can be initiated with respect to it. There is also no refund possible if you’re not satisfied with the report.

We will refund the amount to the account you used to place the original order. We work hard to make this happen quickly. Once an order has been received and it has passes the necessary quality checks, we try and get the refund to you in around 7 business days. Your refund will be in the form of Wire Transfer (NEFT) to your bank account in around 7 business days. No refunds will be made in cash.

You can’t change the mode of payment for your refund. The amount will be transferred to the account that you used to make your order. If the transaction fails, we’ll get in touch with you for your alternate bank account details. Once we get those, we’ll make sure that the transfer is completed successfully.

If we’ve sent you a confirmation on the approval of your refund, you will definitely get your refund. Sometimes, we face technical difficulties that can delay payment transfers. If the wait seems too long, contact us for support.